Challenges addressed by healthcare cloud
- The first challenge is being addressed by providing a cloud solution by consolidating data from multiple sources to provide a 360-degree view of the patient i.e. a complete picture of the patient’s progress.
- The second challenge is being addressed by providing secure collaboration with the entire care provider network and patients i.e. they can view their care providers and get answers to their queries.
- The third challenge is being addressed by the Salesforce communities assisting in sharing messages between patients and the care providers thereby helps in improving the workflows which reduce the paperwork.
- The fourth issue is being addressed by establishing a secure connection in the care provider’s network by preventing the information breach.
Connected Patient Journey
In today’s time, patients want transparency between them and their care providers. With the introduction of healthcare cloud, the patient’s journey has become simple and more personalized thereby giving a 360-degree view of their health report and tracking of the progress. The healthcare providers are searching for innovative ways to reach and connect with their patients. Salesforce healthcare cloud is proving to be a boon for the caregivers.
Salesforce is finding new ways for driving the acquiring of patients from every channel. The focus of healthcare providers have more deviated on marketing and to attract new patients by utilizing numerous channels.
Nowadays, customers are looking for better and improved services. The care providers need to address each and every query that comes from the patients namely booking an appointment, delaying it and similar types of questions. Salesforce has enabled the customers to address the issues and challenges of the patients by providing smarter support services.
Analyzing and managing the care management has become the fundamental concern for the patients. Therefore, the healthcare organizations are devising new ways to engage patients, providers, and caregivers.
All these strategies are being enhanced as it gives way to lower the budget and gives improved outcomes. Patients can have access to their reports and thus can themselves track their progress. Salesforce has empowered the patients by devising easy and quick ways in the form of text, messaging and mobile apps.
