Join Aplusify
Aplusify is an employee-focused company. From our deep commitment to service excellence to our inclusive workforce, we put a unique stamp on day-to-day business. We are a high-performing, results-driven global team collaborating and sharing knowledge to ensure a seamless sales and customer service experience. Our team is our greatest asset! Leveraging technology, talent, and resources, our team innovates, collaborates, and has a passion for learning! We work hard. Have fun!
Our culture and core values are at the center of everything we do! From our deep commitment to service excellence to our inclusive workforce, we put a unique stamp on day-to-day business and our work!
How We Work
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Live A Customer-Centric Culture
We place the client at the heart of every interaction creating a dynamic, seamless and uniquely personalized experience for customers.
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Foster Teamwork & Collaboration:
We encourage the diversity of thoughts, experiences, and backgrounds that allow us to work collaboratively! We hold each other mutually accountable for high-quality work to ensure our services exceed our customers’ expectations–we celebrate success!
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Embrace Change and Innovation:
We are open to new possibilities, foster creativity and risk-taking to support continuous improvement and learning. Our talent workforce is adaptable, self-motivated, and learning agile.
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Model Leadership
We lead by example—integrity is at the core of everything we do. We inspire and encourage high levels of employee commitment through recognition, effective communication, and feedback.
Our team brings diverse perspectives and experience to keep our Company competitive, inclusive, innovative, and achieving top performance.
10+
years of customer service and sales/marketing experience
Esther Luke
Membership Support Coordinator & Quality Assurance Specialist.
Esther provides customer service coordination for the U.S call center to ensure an effective employee and customer experience. She has been with Aplusify for just 3 years and more than 6 years of service experience across several industries including banking & retail. She manages a high-performing call center team and supports company managers in numerous talent management initiatives including coaching agents in all service facets, recruitment, onboarding, training and agent performance management.Her passion for people, quality, and service excellence, aided her in becoming Aplusify’s first official US Coordinator.
Alyssa Harrison,
Senior Membership Support Professional IV & Corporate Trainer Professional
Alyssa is a Senior Membership Support Professional IV & Corporate Trainer and has been with Aplusify for just over a year. She serves as a team leader for her assigned client, supports and coaches the other call center agents while surveying their performance, and reports back to the MSP Coordinator/Quality Assurance Specialist. Alyssa also assists the Human Resources Department with agent recruitment, training, and coaching new and existing agents. Due to her tenacity and hard work, Alyssa quickly moved from an MSP I to an Onboarding Buddy and MSP II. Her passion for Training and Development, along with several years of training experience, aided her in becoming Aplusify’s first official Corporate Trainer.
Johana Borbon,
Membership Support Professional II
Johana provides industry-leading member and customer service support by making outbound calls, answering inbound Tier I & II telephone and email questions, actively listening to members’ requests, and identifying the appropriate solutions. Johana Borbon has worked as Membership Support Specialist for 3 years and has over 17 years of call center experience across a variety of industries. She strengthens the bonds with our clients and provides them great customer services.
Employee testimonials
We strive to help people grow in this company and I love my job. Working with clients and providing excellent customer service satisfaction is what I do best! I have learned new things and I’m eager to continue to grow my skills. Teamwork is what makes our company strong!
-W. Borbon, MSP II
I love working here because of the team work! Everyone thrives together. There is one goal and I am a part of reaching that goal.The team of people I work with are nice, polite, driven,and have come to be some really great friends. I was once told to surround yourself with people who have your same goals and mindset. I believe I have done just that by working at Aplusify!
-W. Willis, MSP I
DISCOVER YOUR NEXT CAREER WITH APLUSIFY.
Come for the job.
Stay for the challenge.
We have a thriving company culture and are always seeking talented people (like you!) to join our growing team. Want to be a part of our exciting journey? Explore our current openings to see where you fit in best.
Offering benefits that truly matter to our employees is vital to Aplusify. We invest in your workplace happiness and overall health, and we want to ensure our Employee Benefits program supports your job satisfaction.
Total Rewards Packages
- Health Insurance
- Paid Time Off (PTO)
- 401k
- Paid Holidays
- Paid Floating Holiday
- Health Savings Account
